Frequently Asked Questions

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 If you meet the eligibility criteria, there are two ways to apply for the NDIS:

• Submit an Access Request Form – This form can be downloaded from the NDIS website or requested by calling 1800 800 110. It will be mailed to you upon request.
• Make a Verbal Application – You can apply over the phone by calling 1800 800 110. During the call, you will be asked to provide the same information required in the Access Request Form.

 The NDIS provides services to individuals aged 0 to 65 years.

Individuals with disabilities who are already receiving NDIS support when they turn 65 can choose to continue receiving funding through the NDIS or transition to the aged care system.

 The National Disability Insurance Scheme (NDIS) supports a wide range of disabilities, including physical, psychosocial, and mental health conditions, and goes beyond the limitations of past programs. While lists like List A and List B outline supported disabilities, the NDIS is flexible and focuses on addressing barriers that prevent full societal participation, such as a lack of accessibility aids.

Rather than strictly categorising disabilities, the NDIS takes a broader view, considering impairments and their disabling effects on individuals. People with Disability Australia (PWDA) advocates for this inclusive approach, encouraging the NDIS to focus on the support needed rather than rigid definitions.

The NDIS often categorises disabilities as primary or secondary, but some individuals may find this distinction unhelpful if their secondary impairments are more impactful. Applicants must generally demonstrate a chronic, permanent, and severe impairment, but the scheme also accommodates psychosocial disabilities through a specialised stream that acknowledges unique recovery goals.

Applications may include evidence of existing services, such as group housing, to justify support. PWDA advises applicants to focus on identifying the help they need to live a full and equal life. For assistance, you can contact PWDA’s Information, Intake, and Referral Service at 1800 422 015.

 The NDIS funds supports deemed reasonable and necessary to help participants fully engage in life. These supports can include education, employment, social participation, independence, living arrangements, health and wellbeing, and even sex services.

To qualify as reasonable and necessary, supports must:

• Be related to your disability.
• Offer good value for money.
• Be effective and beneficial for you.
• Consider other supports you already receive from the government, family, carers, and the community.
• Exclude general living costs unrelated to your disability needs.

When requesting supports, consider whether they:

• Help you achieve your goals and aspirations.
• Promote independence.
• Enhance your participation in work or the community.
• Build your capacity to engage with the community.

The NDIS follows specific guidelines to determine what supports it will fund. If you need help creating or updating your NDIS plan, assistance is available to explore how your budgets can cover services.

For further questions, contact People with Disability Australia’s (PWDA) Information, Intake, and Referral Service at 1800 422 015.